Practical workplace guidance

Health and safety resources

Clear, useful advice to help you protect your people, meet your responsibilities and run a safer workplace.

From the HSEDocs team

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467 articles
Concierge in a hotel

What Does Excellent Customer Service Mean?

In hospitality, excellent customer service involves making guests feel special, actively listening, and showing genuine care. Great service comes from staff who turn challenges into positive experiences, maintain high standards, and foster lasting emotional connections with guests.

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Fire marshal checking building

What Is A Fire Marshal Responsible For?

In the UK, a Fire Marshal (or Fire Warden) plays a key role in ensuring workplace and public building safety from fire. They help prevent fires and manage emergencies by checking fire safety measures like fire doors, emergency lights, and escape routes.

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Modern slave forced to beg

What Does Modern Slavery Look Like in the UK?

Modern slavery in the UK is a significant hidden crime where individuals are exploited for financial gain. In 2024, over 19,125 individuals were referred to authorities as potential victims, highlighting the urgent need for awareness and action.

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Platter of allergens

How Can We Prevent Cross-Contamination?

To ensure a safe kitchen and avoid harmful bacteria, follow these tips for handling foods and allergens: maintain excellent hygiene, use separate equipment for allergen-free foods, store allergens below other items in the fridge, and prepare safe meals first.

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