Online Waiting and Hospitality Course
Course last updated: June 2026
Course certificate valid for 3 years
Internationally accredited training
Course duration: 1 hr 20 mins
Download your waiting and hospitality training certificate as soon as you’ve completed the online course.
This course has been assured and assessed for quality, content and delivery by OTAVS
Save more when you buy in bulk
Course format: Three video training modules, with a multiple-choice section at the end of each module.
Entry Requirements: Anyone can complete this Waiting and Hospitality Course, whether they have previous experience or not.
This course is designed for personnel working in the hospitality industry, providing a solid foundation in both verbal and non-verbal communication skills. Participants will learn essential techniques to effectively engage with customers in various situations, enhancing their ability to build rapport, understand customer needs, and resolve issues efficiently.
Teaching FOH staff essential techniques to enhance a customer's experience and resolve disputes.
The learning topics covered in this course include:
- Verbal communication skills.
- Non-verbal communication skills.
- Customer service and hospitality.
- Dispute resolution.
- Providing personalised service.
This course provides an in-depth examination of both verbal and non-verbal communication strategies essential for effective customer engagement. It highlights the significance of clarity and appropriate tone in spoken interactions, as well as the impact of body language, facial expressions, and gestures in message delivery. Furthermore, the course offers a thorough exploration of active listening skills, teaching participants to engage with customers by demonstrating understanding and empathy.
This training covers the key components of customer service and hospitality, showing a comprehensive overview of the guest interaction process. It starts with the initial greeting, highlighting how introductions can help establish a welcoming environment. The course continues by focusing on attentive service and observation skills, instructing participants on anticipating guest needs and providing personalised service. It also teaches techniques for managing and resolving complex situations to ensure all guests receive appropriate attention and support.
A sample of some customers we're proud to train
Teams across the UK use HSEDocs for practical workplace training and recognised certificates.
